Privacy Policy

1. Who we are. The "Golos" app is operated by MALVA INFORMATICA SL ("we"), the company behind Binskea: CIF B55378855, Calle Roger de Flor 78, 08912 Badalona (Barcelona), Spain. For questions about personal data, contact support@binskea.com.

2. What data we collect.

— Voice recordings. During exercises and analysis we receive an audio recording of your voice. The recording is processed in transit to assess pronunciation and acoustic characteristics and is not stored after the analysis is complete — neither on the server nor in the database.

— Analysis results. Text scores, transcripts and the generated exercise plan resulting from processing the recording are stored in your account, so we can show your progress and bring you back to the report without recording again.

— Account data. The email you sign up with with a password, and your onboarding answers (language, goal, pronunciation problems, emotional state).

— Subscription and billing data. Subscription status (trial / active / canceled) and the date of the next charge. Card details and payment history are processed and stored exclusively by Stripe — we do not see or store them.

— Technical data. When the app calls our server, technical logs record the IP address, the time and address of the request, the response code and, in some cases, an internal account identifier. We need them to protect the service from abuse (request rate limits) and to find failures. Emails, sign-in tokens and payment identifiers are removed from the logs.

3. Who processes data on our behalf.

— Anthropic (Claude) — analyzes the transcript and acoustic measurements to produce the report and exercise plan.

— Microsoft Azure Speech — recognizes speech and assesses pronunciation during recording.

— Supabase — stores account data, analysis results and exercise progress in a database where access is limited to each user's own data.

— Stripe — processes the subscription and payments; maintains its own privacy policy regarding card data.

— Better Stack — stores the server's technical logs (including IP addresses) so we can find and fix failures.

— Render — hosts our server and the app; every request to the service, including your IP address, passes through it.

— Cloudflare Turnstile — the "I am not a robot" check on the sign-in, sign-up and password-reset forms; it analyzes technical data about your browser and device to do so.

4. Data retention. Voice recordings are not stored — processing is in transit. Analysis results, account data and progress are kept while you have an account, or until you ask us to delete them. When you delete your account, they are deleted immediately and permanently. Payment records are kept by Stripe as required for accounting. Technical logs are kept for a limited time and deleted automatically.

5. Your rights. You can delete your account and all associated data at any time in the app: Profile → "Delete account". An active subscription is cancelled at the same time. You can also request to review or delete your data by writing to support@binskea.com. We respond within a reasonable time in accordance with the law of Spain. You may also lodge a complaint with the Spanish Data Protection Authority (AEPD, www.aepd.es).

6. Cookies and local storage. The app uses only technically necessary browser local storage: to keep your sign-in session (via Supabase) and to temporarily keep the results of a voice analysis you just ran (pronunciation scores and sound metrics, but not the recording itself), so you do not have to record again after a connection failure. These results are deleted once the report is saved and are not used after 24 hours. We do not use third-party advertising or analytics tracking.

7. Children. The app is not intended for people under 16, and we do not knowingly collect their data.

8. Contact. Questions about this policy — at support@binskea.com.